Rabu, 18 Februari 2015

PDF⋙ Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients by Susan Keane Baker

Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients by Susan Keane Baker

Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients

Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients by Susan Keane Baker PDF, ePub eBook D0wnl0ad

Strategies for Building Satisfying Patient Relationships

New England Healthcare Assembly

This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book.


--Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University

This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.

From reader reviews:

Carol Rodgers:

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Kenneth Lambert:

Would you one of the book lovers? If yes, do you ever feeling doubt while you are in the book store? Attempt to pick one book that you just dont know the inside because don't evaluate book by its cover may doesn't work the following is difficult job because you are frightened that the inside maybe not seeing that fantastic as in the outside seem likes. Maybe you answer could be Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients why because the fantastic cover that make you consider with regards to the content will not disappoint you actually. The inside or content is actually fantastic as the outside or perhaps cover. Your reading 6th sense will directly show you to pick up this book.




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